Here you will find answers to some of our most frequently asked questions. You may also find our user forum helpful. You can e-mail Technical Support at support@Harvest-Time.net or call us at (517) 827-2727.

1. When I try to update Harvest-Time.net from the control panel, I get an error. What's wrong?
   Due to changes at our data center, some older versions of Harvest-Time.net will not update correctly. Click here to download the latest version of our updater program.


2. When I try to print a PDF (printable) report, I get an error message.
   The PDF control file has become corrupted or has been overwritten by another application. Click here to download a new copy of this file.


3. When I click "Create Printable Report", nothing happens.
   Harvest-Time.net needs a functional PDF reader. The most commonly used PDF reader is Adobe Acrobat. You can download a free version of Adobe Acrobat from www.adobe.com. If you already have Acrobat Reader, it may not be functional. Try downloading and reinstalling Acrobat Reader.


4. I get an "Error 429" when I try to open a client file. What should I do?
   Download and reinstall Harvest-Time.net: Click here to go to the download page. Be sure to contact Technical Support at (517) 827-2727 within 15 days of reinstalling to get a new subscription code.


5. How do I back up my client files?
   To create the backup file, from the Control Panel select "Create/Import a Client Backup File". Then click "Create a Client Backup File" and select the clients from the list on the left-hand side of the screen. Clicking on the box to the left of the name that you would like to include in the archive will place a check in the box. If you want to back up all records, click the "Select All Clients" button at the bottom of the client list, and all of the boxes in the list will be checked.
   
   Select the location (Directory) where you would like to save this backup.
   
   Give the backup a filename (example: My backup). If you do not name the backup, Harvest-Time will use the default file name mm_dd_yy_hh_mm_ss_AM.htdotnet.
   
   Click "Create the Backup with the clients that are selected". After a few minutes, you will be prompted that your backup file has been created.

1. My contact information doesn't appear on the printable reports. Why?
   Open Harvest-Time.net. From the Control Panel, under "Program Maintenance", click "Change Personal Information". Enter your information, then click "Save Information and Return to the Control Panel".


2. What does the "Check for updates on the Internet" do?
   This is a separate Advisor Tools application that keeps Harvest-Time.net up to date using your existing internet connection.


3. Can I network Harvest-Time.net in my office?
   Yes, you can move your Harvest-Time.net data to you office server. If you have multiple advisors using this data, you may need multiple licences. Call Technical Support at (850)271-3193 for information about multiple licensing discount information or assistance. Harvest-Time.net also works with GoToMyPc, Citrix and most other remote desktop applications.


4. I have added my client's Social Security income, but it seems to be reduced. Why?
   Harvest-Time.net takes into account your client's personal earnings, based on IRS guidelines. This may reduce Social Security income.


5. When I select "View Calculations on the Screen", a window pops up that says "Plan Errors". What does this mean?
   This usually indicates you have withdrawn funds from a tax category and the funds are not available. You can see a detailed list of these errors by clicking "Plan Errors" in the left hand navigation bar.


6. What do the "Taxable" and "Tax Free" radio buttons in Tax Category Adjustments do?
   This is allows you to specify whether the adjustment is a pre-tax adjustment or post-tax adjustment.